IMPORTANT INFORMATION ABOUT APPOINTMENTS.

NEW CLIENTS ARE ENCOURAGED BUT NOT REQUIRED TO SCHEDULE A 1ST TIME $40.00 HAIR CONSULTATION BEFORE ANY SERVICE CAN BE PERFORMED.  THE CONSULTATION IS MANDATORY IF YOU WOULD LIKE TO GET A COLOR SERVICE, BRAZILIAN BLOWOUT, OR ANY OTHER SERVICE OVER $150.00. 

THE $40.00 CONSULTATION FEE IS NON-REFUNDABLE .  THE CONSULTATION FEE WILL GO TOWARDS A FUTURE SERVICE.  THE SERVICE HAS TO BE WITHIN 2 MONTHS OF THE CONSULTATION DATE.

*TRICHOLOGY CONSULTATIONS REQUIRE A 50% DEPOSIT BEFORE SCHEDULING AND THE DEPOSIT IS NON-REFUNDABLE.

 

Cancellation and Lateness Policy

*IN ORDER TO BOOK ANY APPOINTMENT ONLINE A CREDIT CARD IS REQUIRED TO HOLD THE APPOINTMENT. 

Cancellation Policy

24 hour notice is required for all cancellations.  Cancellations after 24 hours and no-shows will be charged the full service price.

Lateness Policy

Please arrive no more than 15 minutes late to your service appointment.  To respect the time and schedule of all our clients your appointment may be rescheduled if you arrive more than 15 minutes late.

 

DETANGLING PROCESS AND FEES

PLEASE COME TO THE SALON WITH YOUR HAIR TANGLE FREE. YOUR HAIR SHOULD NOT BE KNOTTED, OR MATTED. YOUR HAIR SHOULD BE FREE FROM BRAIDS, TWIST OR OTHER STYLES THAT REQUIRE AN EXCESSIVE AMOUNT OF TIME TO TAKE OUT.  COME WITH YOUR HAIR COMPLETELY COMBED THROUGH AND READY TO BE SHAMPOOED AND CONDITIONED.  SOPHIA DOES NOT FINGER COMB TO DETANGLE HAIR. SHE USES A DENMAN VENT BRUSH AND DETANGLES YOUR HAIR WHILE YOUR HAIR IS WET WITH CONDITIONER ADDED.

 

 AN EXTRA FEE OF $25.00 – $75.00 WILL BE APPLIED TO YOUR SERVICE DEPENDING ON THE LENGTH OF TIME IT TAKES TO DETANGLE. IF YOUR HAIR IS EXCESSIVELY TANGLED, YOUR HAIR APPOINTMENT MAY BE RESCHEDULED TO KEEP THE FLOW OF OTHER HAIR APPOINTMENTS.