Trichology appointments require a 50% deposit in advance.
When you make an appointment through our online scheduler, a 50 % deposit is required.
Deposits for consultations, and salon services are non-refundable. You can change an appointment scheduled with a deposit, for a future appointment as long as it is within one month from the original appointment date.
24 hour notice is required for all cancellations. Cancellations after 24 hours, or no-shows will be charged the full service price if the appointment is booked through our on line booking system.
Please arrive no more than 15 minutes late to your service appointment. To respect the time, and schedule of all our clients your appointment may be rescheduled if you arrive more than 15 minutes late.
DETANGLING PROCESS AND FEES
PLEASE COME TO THE SALON WITH YOUR HAIR TANGLE FREE. YOUR HAIR SHOULD NOT BE KNOTTED, OR MATTED. YOUR HAIR SHOULD BE FREE FROM BRAIDS, TWIST OR OTHER STYLES THAT REQUIRE AN EXCESSIVE AMOUNT OF TIME TO TAKE OUT. COME WITH YOUR HAIR COMPLETELY COMBED THROUGH AND READY TO BE SHAMPOOED AND CONDITIONED. SOPHIA DOES NOT FINGER COMB TO DETANGLE HAIR. SHE USES A DENMAN VENT BRUSH AND DETANGLES YOUR HAIR WHILE YOUR HAIR IS WET WITH CONDITIONER ADDED.
AN EXTRA FEE OF $25.00 – $75.00 WILL BE APPLIED TO YOUR SERVICE DEPENDING ON THE LENGTH OF TIME IT TAKES TO DETANGLE. IF YOUR HAIR IS EXCESSIVELY TANGLED, YOUR HAIR APPOINTMENT MAY BE RESCHEDULED TO KEEP THE FLOW OF OTHER HAIR APPOINTMENTS.